shipping policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping with FashionAura. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days (where available)

Delivery times are estimates and may vary due to courier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, FashionAura may offer free shipping promotions on eligible orders. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking number (where available), allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

FashionAura is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

High order volumes
Courier service delays
Weather conditions
Customs inspections
Public holidays
Other circumstances beyond our control

We appreciate your patience in such situations.

Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to have been tampered with, please contact us as soon as possible with your order number and, if applicable, photos of the package. We will work with the shipping carrier to investigate and help resolve the issue.

International Shipping

For international orders (if offered), customers may be responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated.

COD Availability

Cash on Delivery is available only in selected serviceable areas.
COD availability is determined based on your delivery PIN code during checkout.
Some products or promotional offers may not be eligible for COD.

Order Confirmation

To ensure smooth delivery, our team may contact you to confirm your COD order before dispatch. Orders that cannot be confirmed may be canceled.

Payment

Payment must be made in full to the delivery partner at the time of delivery. Please keep the exact amount ready whenever possible.

Order Refusal

Repeated refusal to accept COD orders without a valid reason may result in the restriction or removal of the Cash on Delivery option for future purchases.