return and refund

Return & Refund Policy

At FashionAura, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Returns

We accept return requests within 7 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags, labels, and packaging must be intact.
A valid proof of purchase or order number is required.
Items showing signs of use, damage, or alteration are not eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products marked as Final Sale or Non-Returnable
Gift cards
Personalized or custom-made products
Items damaged due to misuse or improper care
Products returned without original packaging or tags

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the item
A brief description of the issue

After reviewing your request, we will arrange a replacement, refund, or another appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for eligible items if you receive the wrong size, a defective product, or an incorrect item, subject to product availability.

Return Shipping

Unless the return is due to our mistake (such as a defective or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as FashionAura cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process if eligible.